If there is any problem happened in Bluetooth, please make sure that you have opened the Bluetooth in you device and the distance between device and Bluetooth speaker is closer than 3 feet without blocked by any barrier. After these, if your problem is still there, please delete the matching record of speaker in your device.
When you open the speaker, if there is no light in LED and Bluetooth can’t be connected, you need to check if the speaker is out of power. If not, then your speaker may be broken. If the LED light and the voice reminder work well but no Bluetooth connection, you can check if it asks about Pin number “0000” or if other device can get connected. You can also reopen speaker or Bluetooth to retry.
Loud noisy bothered in Bluetooth connection means that the speaker have problem in Bluetooth module, and the connecting distance is depend on speaker, smartphone brand, and environmental disturbance. However, if the bluetooth connected normally but there is no sound coming up, there are some special solutions here.
Battery and charging problem
In order to extend long-term performance of built-in battery for speakers, please turn off the speaker when charging, especially when it is low battery. If the built-in battery consumed quickly or unable to be charged, either user didn’t use it in a right way or there is problem with the battery itself.
There may be problem that radio can’t be used or receive program. The radio function in our Bluetooth speaker is just able to get short wave with earphones as antenna. So, please remember to use earphones.
Hands-free device problem
Please do not leave built-in microphone far than 0.65 feet to use the hands-free calls, or you may hard to hear the voice from the call.
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